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Frequently asked questions

Have a question not answered here?
Email support@mypurefill.com and our support team will help out!

How do I use the refillable case?

Push the side buttons, slide off the outer shell, insert your BOD Pod (cap still on), remove the cap, slide the shell back down, and twist the base to raise/lower the deodorant.

How long does shipping take?

Most orders ship within 3–5 business days.

Do you offer international shipping?

Yes, to select countries. Shipping rates and delivery times vary by destination.

What if my product arrives damaged? 

Email us within 7 days of delivery with a photo and your order number—we’ll make it right.

Can I return my order?

We accept returns of unopened, unused items within 30 days. Personalized and opened personal care items are non-refundable.

What are Purefill's ingredient standards?

We believe quality begins at the source.

Every Purefill formula is crafted with ingredients that meet our uncompromising standards:

  • Organic ingredients
  • Non-GMO ingredients
  • Food-grade ingredients
  • Wild-harvested botanicals
  • Skin-supporting prebiotics
  • Pure essential oils
  • Responsibly sourced plant- and mineral-based ingredients

You'll never find:

  • Microplastics
  • Synthetic fragrance or parfum
  • Petroleum-derived ingredients
  • Petrochemical byproducts
  • Lab synthetics
  • Fillers
  • Microplastics 

We choose every ingredient with intention—prioritizing purity, performance, and sustainability at every step.

Because what touches your skin should be held to a higher standard.