Frequently asked questions
Have a question not answered here?
Email support@mypurefill.com and our support team will help out!
Push the side buttons, slide off the outer shell, insert your BOD Pod (cap still on), remove the cap, slide the shell back down, and twist the base to raise/lower the deodorant.
Most orders ship within 3–5 business days.
Yes, to select countries. Shipping rates and delivery times vary by destination.
Email us within 7 days of delivery with a photo and your order number—we’ll make it right.
We accept returns of unopened, unused items within 30 days. Personalized and opened personal care items are non-refundable.
We believe quality begins at the source.
Every Purefill formula is crafted with ingredients that meet our uncompromising standards:
- Organic ingredients
- Non-GMO ingredients
- Food-grade ingredients
- Wild-harvested botanicals
- Skin-supporting prebiotics
- Pure essential oils
- Responsibly sourced plant- and mineral-based ingredients
You'll never find:
- Microplastics
- Synthetic fragrance or parfum
- Petroleum-derived ingredients
- Petrochemical byproducts
- Lab synthetics
- Fillers
- Microplastics
We choose every ingredient with intention—prioritizing purity, performance, and sustainability at every step.
Because what touches your skin should be held to a higher standard.